1)      BEST Practices audit. Working together with all 450 Computer Troubleshooters around the world we’ve identified over 30 issues that cause most unexpected computer problems. We’ve created an audit form to compare your existing computers and network with our best practices to identify areas that can be improved to minimize the chance of future meltdowns. 

2)      BEST remote management technology. Along with two of the world’s leading managed services companies we’ve developed our own special technology system which can monitor your computers and alert us when there are signs of problems. We can also setup remote support tools to let us solve these problems, often before you may even know there is a problem. Keeping your systems running at top efficiencies rather than just repairing the problem of the moment.  We also provide patch maagement and antivirus software.

3)      Guarantee our work: Under the BEST Proactive plan we handle all your computer, network, and Server problems for one fixed monthly fee.  No surprises, no fine print, if it is a problem it is covered and it’s that simple.  And since it is a fixed price it is on us if something crashes, because it is up to us to ensure that it does not.

4)      Business Enhancement: Once we’ve taken care of your problems, we want to help you enhance your business through technology. We’ve partnered with several top technology vendors to bring you features like Electronic Document Management, Commercial grade copy and scanning equipment, and offsite backups.

5)      BEST Plans: Customizable based on your needs and budget and are always the better way to maintain your computer equipment.  Once you calculate how much it cost to have your staff trying to fix your computers rather than doing their job, as well as lost production time because of down computers, of lost data because of crashes, then the math gets even clearer to see.  The benifits are easy to see also because our goal is no downtime.

6)      BEST Response Times:  Since Computer Troubleshooters NRD uses 24/7 monitoring to make sure that we address problems when they occur.  This means that using our remote management technology we can log in to your system remotely and repair the problem when it occurs even if you are not at your office.  If we do need to come onsite we guarantee a 4 hour response time, and for any non problem work such as installing a new computer we will give you a discount off our normal hourly rates of up to 40%.